Retail Operations Coordinator

Job no: 515459
Work type: Full time
Location: Sydney - Parramatta & Western Suburbs
Categories: Retail Operations

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Making fashion easy to love and afford, building a sense of community and confidence, as well as creating a welcoming and trusted place to shop and work are all key to Suzanne Grae’s success.
 
Whether in Head Office or taking care of customers in store, team members are a part of a close-knit fashion family with the heartfelt intention of making a meaningful difference in the lives of all Australian women.
 
We celebrate diversity and advocate inclusion, we’re committed to continuous learning and developing you in your career, team wellbeing and community engagement are genuinely and actively supported.
 
Our Opportunity
Joining our Retail Operations team in this newly created role, our Retail Operations Coordinator will be providing administrative and communication support to our National Retail Operations Manager.
 
Utilising your strong organisational skills, high attention to detail and accuracy, your love of fashion coupled with your ‘can-do’ attitude and hands-on approach will support your success in this permanent role.
 
This fast paced and varied role will require solid administrative capabilities to support the NROM with their required admin and operational tasks. Additionally, as the initial contact point for external customers, you will always strive to provide a positive customer service experience to all of our customers across phone, email and social media platforms.
You will also play an important role in effective liaison across the Suzanne Grae team, building strong relationships with the National Retail Operations Manager, Leadership team and Business Managers.
 
 
Your day-to-day responsibilities will include:
  • General administration to support the NROM including booking & organising meetings
  • Ensuring emailed to NROM are managed and responded to promptly
  • Coordinate the weekly store communications document to keep stores connected to Head Office
  • Expenditure Management – working with the NROM on forecasting seasonal expense budget
  • Work with the NROM on all conferences and meetings
  • Manage travel requirements as required, for the NROM
  • Direct contact point for Suzanne Grae brand external enquiries
Our ideal candidate will have:
  • Previous experience in an administration support role within fashion retail environment preferred
  • Sound knowledge and proficiency in MS Suite Excel/Outlook/Word
  • Experience in managing administration tasks
  • A proactive, collaborative and adaptable nature
  • Strong communication and relationship building skills
  • Ability to work within competing deadlines and prioritise accordingly

 

You will be business outcome and solutions focused with strong problem-solving skills. Working across our customer support system, Zendesk, you will have previous experience with various systems and solid capability across MS Suite.
You will already have a strong sense of urgency and your proactive and supportive nature will see you taking ownership and using your initiative to get results.
 
Why work for Suzanne Grae?
 
We offer generous rewards, incentives, and discounts, and we always look to team members within the business first when new career opportunities arise.
We are committed to rewarding our team for the great work they do every day and are able to offer some amazing benefits including:
  • Team Member product discount of 50%
  • Discounted private health insurance
  • Career Development opportunities
  • Great team referral bonus
  • Flexible Working
Want to learn a bit more about working with us?
 
You will be joining a collaborative, fun and supportive team with plenty of development opportunities, all while contributing towards a strong team culture.
 
The Sussan Group is committed to supporting an inclusive recruitment process ensuring a fair recruitment experience. We celebrate diversity and advocate inclusion and are committed to building and fostering a diverse and accessible workplace and culture.
Please advise us if you need any necessary access requirements or adjustments throughout the recruitment process.

Advertised: AUS Eastern Standard Time
Application close:

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